Patient Information

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Contact Details

 

Level 1, 2 - 9 Village Way,
Pakenham 3810
(03) 9796 2111
Click here to email us

Privacy Policy

 

Lakeside Square Medical Centre abides by a very strict privacy policy. We maintain the security of personal health information at all times and ensure that this information is only released with your expressed written consent or where it is required by law. We have a comprehensive privacy policy available to all patients. Please do not hesitate to contact our practice manager on 9796 2111 if you have any queries at all regarding the privacy of your health information.

 

Click here for our full Privacy Statement

 

 

Patient Forms

 

To help ensure the best medical care and to allow thorough follow up, we do require all new patients who attend our practice to complete a Patient Registration Form. For your convenience, the form is available below. This can be completed prior to coming to your first appointment with us. Please DO NOT email the confidential completed form, simply hand it to reception staff when you arrive for your appointment.

 

Also below is an Update or Correct Your Details Form. It is vital that we are always able to contact you. If any of your details change, this form should be completed. This includes a change of address; work, home or mobile phone number; medicare number; person to contact in the case of an emergency; or a change of name. You can also use this form to correct any details we may have incorrectly recorded for you. This form should also not be emailed to us, but brought to us at your next consultation. You can, of course, phone us on 9796 2111 to inform us of the updated information.

 

 

The Forms

 

 

 

Fees

Lakeside Square Medical Centre is a private practice. Payment is required on the day of consultation.

Children under 16 and aged pensioners with a current pension card will be bulk billed.

Consultation fees are as follows:

Appointments which involve a procedure or assistance from our nurses may incur additional fees for consumable material we are not able to re-use.

We accept all major credit cards and are able to process your Medicare rebate on the spot in most cases.

Repeat Scripts

To ensure optimal medical care, a review of your medical condition must take place before a repeat prescription can be provided. You can be allocated a consultation for a repeat prescription.

Patient Results

 

If your doctor sends you for any investigations it is preferable that you return to see your doctor to discuss the results. However, the doctor may ask you to phone for results.

However, it is essential that you exercise your responsibility to either return for a review or call in one week to act as a double check that your result has been processed and seen by the doctor.

 

The clinic operates a recall and reminder system to assist in managing patient care. Please speak to reception if you would like to opt out of this service.

 

 

On-Site Pathology

 

Dorevitch Pathology is located on site. Hours of operation are:

Mon - Fri - 8:00am - 4:00pm
Sat - 8:00am - 12:00pm 
Sun - Closed

 

 

After Hours

 

Our clinic provides 24-hour care and home visits if required by using a locum service. The locum service is Home Doctor Service. The service is bulk billed. If you call the surgery after hours on 9796 2111, you will be connected to the locum service. Any medical notes relating to a visit from the Home Doctor Service are forwarded to the clinic and included in your medical history.

 

 

Patient Feedback and Complaints

 

Please do not hesitate to speak to the practice manager or your doctor if you have any queries or feedback regarding any aspect of the care provided at the clinic.

 

Click here to read a lovely compliment received by a patient.

 

 

Suggestions Box

 
 
 
 
 
 
 
 

Address

Level 1, 2 - 9 Village Way, 
Pakenham 3810
Phone: (03) 9796 2111

Click here to email

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The doctors at Lakeside Square Medical Centre have provided high quality comprehensive medical care to the Cardinia and Casey community for the last 30 years.

Lake Square Medical Center Pakenham

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