• Telephone: (03) 9796 2111
  • Level 1, 2 - 9 Village Way, Pakenham, Vic 3810 View Location

Patient Information


Privacy Policy


Lakeside Square Medical Centre abides by a very strict privacy policy. We maintain the security of personal health information at all times and ensure that this information is only released with your expressed written consent or where it is required by law. We have a comprehensive privacy policy available to all patients. Please do not hesitate to contact our practice manager on 9796 2111 if you have any queries at all regarding the privacy of your health information.

Click here for our full Privacy Statement

Patient Forms

To help ensure the best medical care and to allow thorough follow up, we do require all new patients who attend our practice to complete a Patient Registration Form. For your convenience the form is available below. This can be completed prior to coming to your first appointment with us. Please DO NOT email the confidential completed form, simply hand it to reception staff when you arrive for your appointment.

Also below is an Update or Correct Your Details Form. It is vital that we are always able to contact you. If any of your details change, this form should be completed. This includes a change of address; work, home or mobile phone number; medicare number; person to contact in the case of an emergency; or a change of name. You can also use this form to correct any details we may have incorrectly recorded for you. This form should also not be emailed to us, but brought to us at your next consultation. You can of course phone us on 9796 2111 to inform us of the updated information.

The Forms

Fees

The fee for a consultation is individually determined by the consulting doctor. The amount is dependent on the duration and complexity of the consultation. As each doctor conducts their practice independently of each other, the fee may vary. Aged pensioners and children 16 years old and under are bulk billed. Discounted fees may apply to Health Care Card Holders.

The cost of procedures varies with the type of procedure and its complexity. Please ensure you enquire about any costs prior to the procedure. There may be additional costs for wound dressings and consumables used.

Repeat Scripts

To ensure optimal medical care, a review of your medical condition must take place before a repeat prescription can be provided. You can be allocated a brief consultation for a repeat prescription only.

Patient Results

If your doctor sends you for any investigations it is preferable that you return to see your doctor to discuss the results. However, the doctor may ask you to phone for results.

However it is essential that you exercise your responsibility to either return for review or call in one week to act as a double check that your result has been processed and seen by the doctor.

The clinic operates a recall and reminder system to assist in managing patient care. Please speak to your doctor if you would like to be included in this service.

On-Site Pathology

Dorevitch Pathology is located on site. Hours of operation are:

Mon - Fri - 8:00am - 4:00pm
Sat - 8:00am - 12:00pm
Sun - Closed

After Hours

Our clinic provides 24 hour care and home visits if required by using a locum service. The locum service is Home Doctor Service. The service is bulk billed. If you call the surgery after hours on 9796 2111, you will be connected to the locum service. Any medical notes relating to a visit from the Home Doctor Service are forwarded to the clinic and included in your medical history.

Patient Feedback and Complaints

Please do not hesitate to speak to the practice manager or your doctor if you have any queries or feedback regarding any aspect of the care provided at the clinic.

Click here to read a lovely compliment received by a patient.

Suggestions Box

A Wet when slippery sign has been brought to put out on rainy days
Hotdoc has now been installed to book on line
New café in shopping centre
New books have been purchased
Magazine are changed monthly
2 parking places have been redone out the front for disable